Last month I did a one-week project where I put an app through usability testing. The company that hired me was very careful not to tell me a lot about the app and their system, since they wanted me to see it for the first time. That was a very wise decision on their part. While I performed the first testing, and got to know the app, I was struck with the value of this very first meeting with the system.
I don't follow a lot of blogs. My digital method of obtaining test knowledge goes through Google, and through whatever articles my colleagues or connections share on social media. I don't enjoy traversing through endless mails or RSS feeds with notifications of new blogs that I might find useful.. So I just don't. So for this post, I had to go into the great Internet.
I've saved the most difficult post for last in this run of summer-holiday-posts. The user. There are so many ways to represent a user, so the way you draw him/her depends on your context, on what you want to achieve. Note: All the "meanings" or "moods" written under the figures are my own. You can perceive them in a different way. The perceived meaning of symbols are heavily influenced by environment and culture.
When drawing and explaining at the same time, it doesn't have to be pretty. It has to be clear. What's important is to capture the essence of the thing you're trying to draw. The essence of a tree isn't it's beautiful and detailed leaves. It's a trunk with two branches. No need to use time on drawing anything else, if people get that what you've drawn is a tree.
Understand that... In January 2016, a small Swedish start-up company agreed to inviting a colleague and I to do a 1-day-testing of their Kickstarter funded product. It was wildly different from what I'm used to from larger projects in…
The short answer: A lot. In December 2015 I was called to the offices of a project, who went live with their website the month before. On the website, customers could search for and buy products that could be sent to other people via both physical and virtual shipping channels. And they wanted me to test the "user experience" of the website on different platforms and devices.