Lightning round: What is a test persona? What is it? A test persona is a fictional person that represents a system's potential users. Also called "user personas" or simply "personas". Why do I need it?…
Chatbots are already here, but in the next couple of years, we're going to see a lot more of them. Frameworks for them are both affordable and easily adaptable to specific companies. The chatbot can become part of a company's support or information departments, without having to be built from scratch. But how do you test one?
I've made a series of test stories from my favorite test runs. During this test run I cooperated with a company's designer to construct an optimal task flow in an app. In the end I drew a complete set of wireframes for the app that the developer used for the development process.
I've made a series of test stories from my favorite test runs. During this test run I used the method of user experience mapping to show how a target groups satisfaction with a product changed as they interacted with it, thereby finding problem areas for redesign.
I've made a series of test stories from my favorite test runs. During this test run I tested a company's customer service, as well as their mobile website, from the conception that both parts of the product should be usable anywhere at anytime.
I've made a series of test stories from my favorite test runs. This 2-days user experience test run is without a doubt the most extensive test I ever did in the smallest amount of time. These were not average 8-hour workdays, these were meticulously planned sessions that fit into my timetable with great precision and lasted from morning to evening.