The first meeting: Sometimes in testing, knowing nothing is knowing everything

Last month I did a one-week project where I put an app through usability testing. The company that hired me was very careful not to tell me a lot about the app and their system, since they wanted me to see it for the first time. That was a very wise decision on their part. While I performed the first testing, and got to know the app, I was struck with the value of this very first meeting with the system.

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What on earth can just 2 days of testing do for a project?

The short answer: A lot. In December 2015 I was called to the offices of a project, who went live with their website the month before. On the website, customers could search for and buy products that could be sent to other people via both physical and virtual shipping channels. And they wanted me to test the "user experience" of the website on different platforms and devices.

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