User

11 posts

Testing chatbots: An introduction to conversational interfaces

Chatbots are already here, but in the next couple of years, we’re going to see a lot more of them. Frameworks for them are both affordable and easily adaptable to specific companies. The chatbot can become part of a company’s support or information departments, without having to be built from scratch. But how do you test one?

Drawing wireframes for a better user experience

I’ve made a series of test stories from my favorite test runs. During this test run I cooperated with a company’s designer to construct an optimal task flow in an app. In the end I drew a complete set of wireframes for the app that the developer used for the development process.

Using UX mapping to get easy insights on users

I’ve made a series of test stories from my favorite test runs. During this test run I used the method of user experience mapping to show how a target groups satisfaction with a product changed as they interacted with it, thereby finding problem areas for redesign.

Chatbot timeline

In the wild testing for a better mobile experience

I’ve made a series of test stories from my favorite test runs. During this test run I tested a company’s customer service, as well as their mobile website, from the conception that both parts of the product should be usable anywhere at anytime.

The short but effective 2-days UX test run

I’ve made a series of test stories from my favorite test runs. This 2-days user experience test run is without a doubt the most extensive test I ever did in the smallest amount of time. These were not average 8-hour workdays, these were meticulously planned sessions that fit into my timetable with great precision and lasted from morning to evening.

firstmeeting2

The first meeting: Sometimes in testing, knowing nothing is knowing everything

Last month I did a one-week project where I put an app through usability testing. The company that hired me was very careful not to tell me a lot about the app and their system, since they wanted me to see it for the first time. That was a very wise decision on their part. While I performed the first testing, and got to know the app, I was struck with the value of this very first meeting with the system.