User interface

3 posts

Testing chatbots: An introduction to conversational interfaces

Chatbots are already here, but in the next couple of years, we’re going to see a lot more of them. Frameworks for them are both affordable and easily adaptable to specific companies. The chatbot can become part of a company’s support or information departments, without having to be built from scratch. But how do you test one?

Drawing wireframes for a better user experience

I’ve made a series of test stories from my favorite test runs. During this test run I cooperated with a company’s designer to construct an optimal task flow in an app. In the end I drew a complete set of wireframes for the app that the developer used for the development process.

firstmeeting2

The first meeting: Sometimes in testing, knowing nothing is knowing everything

Last month I did a one-week project where I put an app through usability testing. The company that hired me was very careful not to tell me a lot about the app and their system, since they wanted me to see it for the first time. That was a very wise decision on their part. While I performed the first testing, and got to know the app, I was struck with the value of this very first meeting with the system.