Chatbots already exist, and have done so for decades. But the classical bots from “ye olden days” have their limits. They rely on a database of thousands of pre-made answers to pre-thought up conversation scenarios. Every time a user writes something, the bot looks through its database for an answer. If a user’s question alternate a little from the bot’s script, it’s followed up by a standard “I don’t understand the question” reply. It’s a stone sure way to find out if that sweet girl you’re talking to on Tinder is actually a human..
Last month I did a one-week project where I put an app through usability testing. The company that hired me was very careful not to tell me a lot about the app and their system, since they wanted me to see it for the first time. That was a very wise decision on their part. While I performed the first testing, and got to know the app, I was struck with the value of this very first meeting with the system.
Understand that… In January 2016, a small Swedish start-up company agreed to inviting a colleague and I to do a 1-day-testing of their Kickstarter funded product. It was wildly different from what I’m used to from larger projects in established (often finance-related) companies. During our small session, I quietly did some observations that I think […]
I’m used to testing quite tangible stuff. Does the system provide the answer I’m looking for, does something unexpected or unintended happen when I input different symbols and Words in an input field, is something missing on the screen.. The stuff I as a software testers usually “test”. But it isn’t always so. […]