Using UX mapping to get easy insights on users

I've made a series of test stories from my favorite test runs. During this test run I used the method of user experience mapping to show how a target groups satisfaction with a product changed as they interacted with it, thereby finding problem areas for redesign.

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What on earth can just 2 days of testing do for a project?

The short answer: A lot. In December 2015 I was called to the offices of a project, who went live with their website the month before. On the website, customers could search for and buy products that could be sent to other people via both physical and virtual shipping channels. And they wanted me to test the "user experience" of the website on different platforms and devices.

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