Customer

8 posts

Creating a demo video in an IT project

A pension company digitised the flow of receiving, treating and accepting requests for pension products. To the pension workers, what before took place on paper, pen and in ring binders, now became hidden. Though creating a demo video for this project only took a few days compared to the amount of […]

TDC FindMMS despair

A rant about the horror that is TDC FindMMS

Ever heard of TDC FindMMS? It’s a service from Danish telecommunications company TDC. I sometimes receive notifications per SMS that I can view an MMS message online. It sounds simple, but TDCs amazing lack of putting any thought into the user flow, allows the rest of us to learn a bunch […]

Chatbot timeline

In the wild testing for a better mobile experience

I’ve made a series of test stories from my favorite test runs. During this test run I tested a company’s customer service, as well as their mobile website, from the conception that both parts of the product should be usable anywhere at anytime.

The short but effective 2-days UX test run

I’ve made a series of test stories from my favorite test runs. This 2-days user experience test run is without a doubt the most extensive test I ever did in the smallest amount of time. These were not average 8-hour workdays, these were meticulously planned sessions that fit into my timetable with great precision and lasted from morning to evening.

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We Are the start-ups. You must Accomodate. Resistance is Futile.

Understand that… In January 2016, a small Swedish start-up company agreed to inviting a colleague and I to do a 1-day-testing of their Kickstarter funded product. It was wildly different from what I’m used to from larger projects in established (often finance-related) companies. During our small session, I quietly did some observations that I think […]